SeniorWire — Indian Country Desk  ·  Albuquerque, New Mexico  ·  Bureau Chief: Joe Redhawk
Indian Country Desk  |  Coconino County, Arizona  |  Cancer & Oncology Access

PRC + Medicare for Native Seniors with Cancer History in Coconino County AZ: What the Referral Gap Looks Like When Flagstaff Medical Center Is Your Only 4-Star Option — and Tuba City Has No Emergency Room

Published April 13, 2026  ·  By Joe Redhawk, Indian Country Bureau Chief — Albuquerque, New Mexico

TL;DR — The Three Things You Need to Know Right Now

What Is PRC (Purchased/Referred Care) and Why Does It Matter Specifically for Cancer Patients in Coconino County?

Let's be clear about something that gets muddled in most healthcare reporting: PRC is not a charity program. It is not a government handout. It is a treaty obligation — the United States purchased over 500 million acres of Native land with promises that included healthcare. PRC is the mechanism by which IHS pays for specialized care it cannot provide within its own facilities. For a Native elder who survived breast cancer, colon cancer, prostate cancer, or any other malignancy — and who lives on or near the Navajo Nation in Coconino County — PRC is what's supposed to bridge the gap between what Tuba City Regional can deliver and what oncology follow-up actually requires: imaging, specialist consults, possibly chemotherapy, radiation, or surgical intervention.

Here is the problem in plain language: PRC funds are appropriated by Congress annually and have been chronically underfunded for decades. The Indian Health Service estimates its funding level at roughly 56 cents for every dollar needed nationally. In a county where the only fully CMS-rated acute care hospital sits in Flagstaff — and the tribal facility that serves the Navajo Nation has no CMS quality rating in the Hospital Compare database — the gap between what's promised and what's delivered is not a budget line. It is a medical reality our elders live with every single day.

80+
Miles from Tuba City, AZ to Flagstaff Medical Center — the distance a Navajo elder with a cancer referral must typically travel to reach Coconino County's only 4-star CMS-rated hospital. No emergency services are listed at Tuba City Regional Health Care Corporation.
Source: CMS Hospital Compare; Google Maps distance estimate

What Are All 4 Hospitals in Coconino County, and Which Ones Can Actually Handle Cancer Follow-Up?

CMS Hospital Compare lists exactly 4 hospitals in Coconino County, Arizona. If you're trying to understand where a PRC referral will land — or where your Medicare plan's network actually exists — you need to know all four. Here they are, with no cherry-picking:

Flagstaff Medical Center
1200 North Beaver Street, Flagstaff, AZ 86001
Phone: (928) 779-3366
Type: Acute Care
Emergency Services: Yes
★★★★ — 4 Stars (CMS)
Tuba City Regional Health Care Corporation
PO Box 600, Tuba City, AZ 86045
Phone: (928) 283-2501
Type: Acute Care (Tribal-Operated)
Emergency Services: Not Listed
No CMS Rating Available
Page Hospital
501 North Navajo Drive, Page, AZ 86040
Phone: (928) 645-2424
Type: Critical Access Hospital
Emergency Services: Yes
No CMS Rating Available
The Guidance Center
2187 North Vickey Street, Flagstaff, AZ 86004
Phone: (928) 527-1899
Type: Psychiatric
Emergency Services: No
No CMS Rating Available

The Guidance Center is a psychiatric facility — important for cancer survivors dealing with depression, and we'll return to that — but it is not an oncology provider. Page Hospital is a Critical Access Hospital, a federal designation that protects rural hospitals from Medicare payment cuts but does not indicate oncology capability. For cancer follow-up — imaging interpretation, infusion services, surgical oncology, radiation oncology — Flagstaff Medical Center is functionally the only option in Coconino County. And it sits in the county's population center, not anywhere near the communities of Tuba City, Cameron, Leupp, or the Gap.

⚠ Critical Access Hospital Designation: What It Means for Cancer Patients

Page Hospital's Critical Access designation (CAH) means Medicare pays it at 101% of cost — a protection that keeps the doors open. But CAH facilities by federal regulation are limited to 25 inpatient beds and are not equipped for complex oncology care. If an elder in Page or Bitter Springs has a cancer follow-up need, the CAH cannot provide it. A PRC referral or a Medicare referral to Flagstaff — or potentially Phoenix — is required.

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How Does Medicare Interact with PRC for Cancer Diagnosis, Treatment, and Follow-Up — and Who Bills First?

This is the question Patient Benefits Coordinators at IHS facilities spend most of their day answering. The answer has not changed, but it confuses everyone — including, sometimes, the billing departments at the hospitals that receive PRC referrals.

The coordination rule is straightforward: If a Native elder has Medicare, Medicare is billed first. Always. IHS and PRC are payers of last resort. This means:

Service Type Who Bills First What PRC Can Cover Risk / Gap
Oncologist office visit at Flagstaff Medical Center Medicare Part B 20% Part B coinsurance (if authorized) PRC funds may be exhausted; authorization required in advance
Chemotherapy infusion Medicare Part B (hospital outpatient) Coinsurance & deductible gap Must have PRC authorization BEFORE treatment — retroactive denials are common
Radiation therapy Medicare Part B Cost-sharing gap Network distance from reservation communities is the primary barrier
CT/PET/MRI scan (cancer surveillance) Medicare Part B 20% coinsurance gap Relatively lower cost gap; most authorizations approved
Cancer drugs (oral, self-administered) Medicare Part D Premium & cost-sharing gap Reservation pharmacy formulary may differ from Part D network pharmacy
Mental health counseling for cancer survivorship Medicare Part B Coinsurance gap; IHS can provide directly if available 22.5% depression rate in county — capacity at Guidance Center is limited

The phrase "if authorized" in that table is doing a lot of heavy lifting. PRC authorization must happen before the service. If your elder walks into Flagstaff Medical Center for an oncology appointment without a PRC authorization number, and they're on Original Medicare, Medicare pays 80% — but the elder may be on the hook for the 20% coinsurance themselves, potentially thousands of dollars, unless they have a Medigap (supplemental) policy. If they're on Medicare Advantage, the plan's own network and cost-sharing rules apply instead, which creates yet another layer of confusion.

Coconino County Health Indicators Relevant to Cancer Survivorship (2022–2023)

These CDC PLACES figures are for the entire county population (144,472 residents). Native communities, which are disproportionately concentrated in the western and northern parts of the county, typically carry higher rates across most of these indicators.

Coconino County Health Indicators Relevant to Cancer Survivorship — CDC PLACES 2022–2023 Coconino County AZ — Key Health Indicators (CDC PLACES 2022–2023) Percent of Adults (%) 22.5% Depression 16.8% Physical Inactivity 11.7% Asthma 11.2% Mobility Disability 10.3% All Teeth Lost (65+) Source: CDC PLACES 2022–2023 | County population: 144,472 | seniorwire.org/indian-country

That 22.5% depression rate — one in four adults — is not a footnote. Cancer survivorship and depression are deeply linked in the medical literature. A Native elder who went through chemotherapy, who lost relatives during the pandemic, who lives 80 miles from the nearest oncologist — that elder is navigating grief, trauma, and a healthcare system that was never designed with them in mind. And Coconino County's one psychiatric facility, The Guidance Center in Flagstaff, has no emergency services and no CMS rating. (CDC PLACES 2023; CMS Hospital Compare 2026)

Should a Native Elder with Cancer History in Coconino County Be on Medicare Advantage or Original Medicare?

I am not going to tell you which plan to choose. That is not what this desk does. What I will tell you is what the landscape looks like — and why the choice matters more for cancer patients than for almost anyone else.

Medicare Advantage plans operating in Coconino County build provider networks primarily around Flagstaff. Most are HMO-structure plans, which means you need a referral from a primary care physician within the network to see a specialist — including an oncologist. If your PCP is at Tuba City Regional (tribal-operated, not typically in most Advantage networks), you may face a maze: your IHS primary care provider cannot generate the Advantage plan's referral, because they're not in that network. Your PRC coordinator cannot generate the Advantage plan's authorization, because PRC and Medicare Advantage operate on entirely separate authorization tracks.

Here is the option most Native elders don't know they have: A Native American beneficiary can disenroll from a Medicare Advantage plan and return to Original Medicare (Parts A and B) at any time during the year — not just during Open Enrollment in October or January's Special Enrollment Period. This is a federal protection specifically for Native Americans. Original Medicare then covers services at any Medicare-participating provider nationwide, which includes Flagstaff Medical Center and any oncologist who accepts Medicare assignment. PRC coordinates with Original Medicare far more cleanly than it does with Advantage plans.

⚠ Important: "Disenroll Anytime" Only Applies If You Live Near an IHS/Tribal Facility

The special disenrollment right for Native Americans applies to beneficiaries who live within the service area of an IHS, tribal, or Urban Indian health program. In Coconino County, Tuba City Regional Health Care Corporation qualifies. If you're uncertain whether you qualify, call 1-800-MEDICARE (1-800-633-4227) and specifically ask about the "Special Enrollment Period for Native Americans." Do not assume the agent will volunteer this information — ask for it by name.

What About Part D and Oral Cancer Medications? Does the Reservation Pharmacy Count?

This is where I've seen our elders get burned the hardest, and it doesn't show up in the press releases. Oral cancer medications — certain targeted therapies, hormonal therapies like tamoxifen or anastrozole, some newer oral chemotherapy agents — are covered under Medicare Part D, not Part B. Part D is a prescription drug plan. And Part D plans have formularies (approved drug lists) and pharmacy networks.

If your elder's Part D plan does not include the Tuba City Regional pharmacy in its preferred network — or if the IHS pharmacy is considered "out of network" under their plan — they may face dramatically higher cost-sharing for those medications, or be required to use a mail-order pharmacy that ships to a P.O. box they may not reliably access. In communities where mail delivery is inconsistent, a monthly mail-order shipment of tamoxifen is not a logistical abstraction. It's a life-safety issue.

Native Americans with Medicare who also receive care at IHS facilities are eligible for the Low Income Subsidy (LIS, also called "Extra Help") for Part D — and importantly, IHS pharmacies are exempt from cost-sharing under Original Medicare for Native beneficiaries. But this exemption does not automatically apply under Medicare Advantage Part D (MA-PD) plans. If your elder switched to a Medicare Advantage plan that includes drug coverage, the IHS pharmacy exemption may not apply. This is a gap that costs our elders real money every month. (CMS Medicare & Other Health Benefits: Your Guide to Who Pays First; IHS Medicare Billing Q&A)

How Does the 11.2% Mobility Disability Rate Affect Cancer Follow-Up Access in This County?

CDC PLACES 2023 data reports that 11.2% of Coconino County adults have a mobility disability. That is roughly 16,180 people in a county of 144,472. For a Native elder with cancer history who also has a mobility limitation — a common reality for anyone who has undergone major surgery, radiation-related fatigue, or neuropathy from chemotherapy — getting to Flagstaff Medical Center for follow-up imaging or an oncology visit is not a matter of inconvenience. It is a genuine barrier that can mean missed appointments, delayed recurrence detection, and worse outcomes. (CDC PLACES 2023, county population 144,472)

IHS and tribal programs do operate transportation assistance in some areas, but these programs are not uniformly available across Coconino County's 18,661 square miles — one of the largest counties in the contiguous United States. Some Medicare Advantage plans offer non-emergency medical transportation (NEMT) as a supplemental benefit, but network limitations apply. Original Medicare does not cover transportation except in very limited ambulance contexts. This is a gap PRC can sometimes address with transportation authorization, but again: authorization must be obtained in advance, and the funds must be available.

What Should a Native Senior with Cancer History in Coconino County Do Right Now?

Seven Specific Steps — In Order

  1. Call Tuba City Regional Health Care Corporation's PRC Department: (928) 283-2501. Ask specifically for the Patient Benefits Coordinator (PBC). Tell them you have a cancer history and want to understand what PRC services are authorized for your current situation — surveillance imaging, specialist follow-up, medications. Get the name of your PBC and a direct phone number in writing.
  2. Ask your PBC for a copy of your current Medicare Coordination of Benefits status. This document confirms that IHS has your Medicare information on file and is coordinating billing correctly. If Medicare is billing first and IHS is not capturing that reimbursement, PRC funds may be credited back incorrectly — and your follow-up care may be affected.
  3. If you're on Medicare Advantage, call 1-800-MEDICARE (1-800-633-4227) and ask about the Special Enrollment Period for Native Americans. You have the right to return to Original Medicare at any time if you live near an IHS or tribal facility. For cancer patients, this right is worth knowing about before your next oncology appointment.
  4. Ask Flagstaff Medical Center's billing department: (928) 779-3366, if they have a Native American patient liaison or IHS coordination staff. Large hospitals in Indian Country often have dedicated staff for exactly this coordination. They can help ensure your PRC authorization is in place before services are rendered.
  5. If you have a Part D drug plan, call the plan's member services and ask: "Is the Tuba City Regional Health Care Corporation pharmacy in your preferred network, and does the Native American Part D cost-sharing exemption apply to my plan?" Get the answer in writing if possible.
  6. If you are experiencing depression, grief, or anxiety related to your cancer history, contact The Guidance Center in Flagstaff: (928) 527-1899. It is a psychiatric facility — no emergency services — but it accepts Medicare and may have outpatient counseling services. Also ask Tuba City Regional whether behavioral health services are available on-site.
  7. Mark October 15, 2026 in your calendar. That is the first day of the Annual Open Enrollment Period (OEP), when Medicare beneficiaries can switch plans for 2027. Any decision to change or drop a Medicare Advantage plan — especially for cancer follow-up reasons — should be evaluated before OEP ends December 7, 2026.

Key Phone Numbers and Resources

ResourcePhone / URLWhat They Can Help With
Tuba City Regional Health Care Corp. (PRC Dept.) (928) 283-2501 PRC authorization, Patient Benefits Coordinator, Medicare coordination
Flagstaff Medical Center (928) 779-3366 Oncology referrals, inpatient/outpatient cancer care, IHS billing coordination
Page Hospital (928) 645-2424 Emergency services (CAH), initial stabilization — not oncology-specific
The Guidance Center (Flagstaff) (928) 527-1899 Behavioral health, depression counseling for cancer survivors
1-800-MEDICARE 1-800-633-4227 Native American Special Enrollment Period, plan questions, appeals
State Health Insurance Assistance Program (SHIP) Arizona 1-800-432-4040 Free unbiased Medicare counseling — ask for a counselor familiar with IHS coordination
CMS Medicare Plan Finder medicare.gov/plan-compare Compare all available plans in Coconino County ZIP codes
IHS Medicare Billing Resources ihs.gov/billing Official IHS guidance on Medicare coordination, billing, PRC